FAQ’S

Delivery

Our team checks your order to ensure quality standards are maintained before dispatching your goods.

We please ask you to:

• Inspect the package externally for damage before accepting and or signing for the goods; if any damage is noted, sign the freight delivery receipt as "Package Arrived Damaged” or similar wording.
• All items must be unpacked carefully and checked upon receipt of delivery. If there are any defects or discrepancies with your order you have 72 hours to notify us at customercare@interiorwarehouse.co.nz

You should refer to our T&C's for more detail on delivery.

Oh no I have a problem with my order

This is the core focus of our business, to look after and serve our customer base, all emails, phone calls and enquiries will be answered during our opening hours. We endeavor to answer any enquiries within 2 business days due to the large number of drop-in customers and packages delivered daily.

Our Price Guarantee

Customer satisfaction is very important to us, we want to make your shopping experience as pleasant as possible. In the event that there are any concerns upon receiving your order or have an issue with your account, then please contact us promptly at customercare@interiorwarehouse.co.nz

Change of mind once delivered

Here at Interior Warehouse we hope you are happy with your purchases however in the case you are not and wish to return your purchase please email customercare@interiorwarehouse.co.nz with a brief explanation why within 7 days of delivery.

The returned goods must be received in an unused condition and in their original packaging. A credit note will then be issued to your account less freight charges we incurred in delivering your order, plus a 15% administration fee.

Product Availability

Occasionally products Interior Warehouse offer cannot not be supplied as on-line product availability changes daily. Should this happen, we will notify you and refund any charges for the items not supplied as soon as possible.

Pick Up

Pick up is welcomed during our hours of operation and outside these by prior arrangement. If you wish to pick up please let us know a time and date so we can have the item ready for you, otherwise there may be a small wait while the item is picked from stock.

Courier deliveries

Small items will be sent by courier the day or day after the funds have been received into our account. Couriers do not deliver to PO boxes. Track and Trace numbers will be supplied, and all items will need to be signed for. Delivery timeframes may vary at different time of the year but tend to be 1-3 days North Island and 3-5 days South Island. Rural deliveries will be outside this timeframe and attract additional fees. Please ensure that the delivery address is where someone is available to sign for the said delivery.

Freight Deliveries

Large furniture deliveries will generally be quoted prior to dispatch. These will also need to be signed for on delivery in good condition. Delivery timeframes may vary at different time of the year but tend to be 1-3 days North Island and 3-5 days South Island. Rural deliveries will be outside this timeframe and attract additional fees.

Damaged items

We ensure that when the goods leave our Warehouse they are in top condition. As we use external freight companies, we are unable to be held liable for any loss, cost or expense incurred by a delay in delivery.

Upon signing for delivery of goods you must ensure that the goods have arrived in good condition, as once signed for we are unable to be to make a claim form the freight company. BUT if there is an issue please let us know within 3 days, so we can have the problem rectified.

Please see our terms & conditions for further information.